MT Plastech’s main principle is based on creating customer confidence by providing the best service from the point of getting the order until the delivery.
Company environment works in relation with functional help, technical quality, reliable delivery time, good service and price. The principle idea is to work hard over the years to develop long-term relations based on mutual loyalty, integrity and respect.
The central focus of the business is to offer Plastech partners the following opportunities; a flexible partnership by a family-run company, supply through trade partners only, conditions in line with market terms, continuous contact, reliable information and guidance from sales executive team and representatives in all deals such as the best available leadtimes and most competitive inquiries.
MT Plastech’s main principle is based on creating
customer confidence by providing the best service from the point of getting the order until the delivery.
Company environment works in relation with
functional help, technical quality, reliable delivery time, good service and price. The principle idea is to work hard over the years to develop long-term relations based on mutual loyalty, integrity and respect.
The central focus of the business is to offer Plastech customers the following opportunities; a partnership by a Global company, supply, conditions in line with market terms, continuous contact, reliable information and guidance from sales executive team and representatives in all deals such as the best available lead times and most competitive inquiries.
Service and Quality
In all management and development work at our factories, we set very high quality standards. As an important element in our overall quality work in production, distribution and service, MT Plastech is certificated with the ISO 9001:2015 quality standards.
The production of our Plastic Extrusion Lines
features a high degree of quality awareness. Well trained and skilled staff carefully monitors the extruding process.
Utilizing prospective of the ERP system we manage to strengthen the coordination among our plants and Head Quarters and to improve the control of operations.
Our Quality Department continuosly creates unique solutions to meet the demands of this growing and evolving market and help to maintain the leadership of MT Plastik in providing the best customer service to our valuable partners.
MT core value emphasizes that; top product quality is an important strategic advantage. Thus, attention to detail is invested at every stage – from selection of the highest-quality raw materials to inspection of finished products before delivery – to ensure full customer satisfaction.
In these conditions MT Plastik is called the ‘‘Company’’, any company with whom the Company contracts is called the Customer, any agreement made between the Company and the Customer is called the ‘‘Contract’’ and ‘‘the Goods’’ means any goods or services agreed in the Contracts to be supplied to the Customer by the Company
Any quotation given by the Company is only a proposal to the Customer to make an offer and the Company reserves the right to withdraw or amend the same at any time prior to the Company’s acceptance of the Customer’s order.
3. PRICES :
Unless there is a term of the Contract that the price quoted by the Company shall remain fixed, the price shall be the Company’s price ruling at the date of dispatch of the goods
a) The prices payable for the Goods were not set out in a quotation shall be those charged by the Company at the time of acknowledgement of order.
b) Any special packaging requested by the Customer shall be subject of an additional charge as will freight and insurance if the Goods are delivered by the Company.
c) As world price structure is changing, the prices are subject to change due to the price fluctuation in raw materials (i.e. LME aluminum, steel, plastic, etc.). These fluctuations will be reflected to the existing prices with the prior information to the customer.
a) The Customer shall pay for the goods: when placing an order unless there is another agreed rule between the Company and the Customer. No Goods will be dispatched unless the Company receives a proof of payment.
b) The Customer shall make all payments due under the Contract without any deduction; otherwise the Customer has a valid court order requiring an amount equal to such deduction to be paid by the Company to the Customer.
No returns will be accepted without the Company’s prior authorization. Notification of damage or shortage must be received within 2 weeks of receipt of goods. Returns of any reason will not be accepted after 30 days from dispatch date.
Please be aware that it is the Customer’s responsibility to check that goods are received in good condition prior to signing carrier’s delivery note.
In case of any damage, the Customer must note on the CRM clearly the type of damage and appropriate cost. For all future complaints after receipt of goods, the Customer is responsible to send a clear description of the complaint pointing all delivery or order numbers with a proof of photo of the so-called product. The company is responsible to respond within 30 days and is obligated to replace or credit the goods in all cases of production errors.
6.DESPATCH and DELIVERY:
a) The estimated dispatch time for the full truck order is about two weeks and ten to fifteen days for delivery time under normal conditions; however the Company is not responsible for the estimated time of arrival given by the third parties (transportation companies). The responsibilities’ not being covered by the transport agency (i.e. being on hold in the customs, accident, and different route schedule etc.) will not be covered by the Company.
b) The Company shall not be liable neither for any loss (including loss of profit), costs, damages, charges, expenses caused by any delay in the delivery of the Goods, nor will any delay entitle the Customer to terminate the Contract unless such delay exceeds 90 days.
c) In any case that the Customer will not accept delivery of the Goods when they are ready for delivery, or if the Company is unable to deliver the Goods on time through any fault of the Customer, risk in the Goods will pass to the Customer, the Goods will be deemed to have been delivered and the company may store the Goods until delivery whereupon the Customer shall be liable for all related
costs and expenses.
d) Unless otherwise provided in the Contract, delivery shall be to the Customer’s premises.
e) Unless otherwise provided in the Contract, the price of the goods does not include the cost off-loading the goods, which shall be arranged by the Customer and performed at his sole expense and risk.
The Goods shall remain the property of the Company until payment has been received in full and in cleared funds. The Customer shall hold the Goods for the Company and shall store the Goods at no cost to the Company in such a manner as they are readily identifiable as the property of the company.
8. ACCOUNTS :
If the Customer does not pay any invoice by the due date of payment the Company shall have the right to withhold delivery of any further goods whether under the Contract or any other contract between the Company and the Customer
9.SPECIFICATION & QUANTITIES:
Unless the Contract expressly provides otherwise, all weights dimensions, statements as to performance and any other data relating to the goods supplied by the Company are approximate.
10.PACKING CASES :
Unless otherwise provided in the Contract, the prices include the cost of cases or other packing material.
11.FORCE MAJEURE :
The Company will make every effort to carry out the Contract in accordance with its terms but it shall not be liable for any failure on its part to perform any term of the Contract arising from out of the Company’s control including natural disaster, war, strike, black-out or other industrial disputes, fire, flood, shortages of materials or breakdown of machinery or plant.
The Company is the owner of all intellectual property rights and has no liability of any infringement or claim occurring as a result of the Company manufacturing and/or selling any of its products to the third party/parties. Any products manufactured by the Company shall at all times remains the property of the Company unless subject to special arrangements otherwise agreed in writing.